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Administrative Support Specialist

2 months ago

Newcastle, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

Employers Mutual Management Pty Ltd is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees, ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team, you will have the opportunity to make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide administrative support, enabling EML to proactively manage personal injury claims effectively within the relevant jurisdiction.

This will be a permanent, full-time position, with flexibility to work from home.

Your Responsibilities

  • Support our claims teams to provide ongoing support to individuals during their return-to-work journey.
  • Contact providers and customers to clarify and follow up on information related to reports, payment details, invoices, and cheques.
  • Work effectively as a member of our team and actively demonstrate the EML values and culture on a consistent basis.
  • Collate documentation from our claim files for our internal or external stakeholders.
  • Build and maintain internal and external relationships to service our injured workers better.

About You

  • A positive attitude and eagerness to learn new software and/or knowledge of MS office software.
  • Previous customer service, hospitality, or retail experience.
  • Great attention to detail and time management skills.
  • Excellent written and verbal communication skills.
  • Team player who likes to work collaboratively but can also work independently.

What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.