Customer Service Expert

2 days ago


Derwent Park, Australia Grupo Mantra Full time

At Grupo Mantra, we're a world leader in the hospitality industry, with a diverse portfolio of brands and operations across 110 countries.

We're seeking an exceptional Customer Service Expert to join our dynamic team at Surfers Paradise. As a key member of our ALLRes and Customer Care department, you'll play a vital role in delivering seamless guest experiences.

Your day will be filled with managing payment-related reporting procedures, diligently tracking and resolving payment issues for leisure, corporate, and travel agent bookings. You'll also maintain exceptional customer service standards, contributing to our guests' effortless booking experience.

Why choose us?

No late-night shifts or overnight work; supportive Assistant Managers and Coaches; discounted accommodation and food & beverage options at our hotels and resorts; frequent team events and engagement activations; access to our esteemed Learn Your Way training academy.

What will it take?

A can-do attitude, comfortable using various systems simultaneously, strong attention to detail for financial transactions and reporting, excellent communication skills, demonstrated ability to multitask and manage time effectively, proficiency in Microsoft Office and other software packages.

Estimated annual salary: $60,000 - $80,000 AUD



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