Customer Service Expert

2 weeks ago


Carole Park, Queensland, Australia Blackwoods Full time

Your Opportunity

We are seeking a Customer Service Expert to join our team based in Carole Park QLD, where you'll provide exceptional service to our growing customer base.

This challenging and rewarding role will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

We have a learning and development program for the right candidate so you will be set up to succeed from the beginning.

What Your New Role Entails:

  • Provide friendly and efficient service to Blackwoods customers via telephone, email, and other business systems.
  • Action customer requests quickly, take ownership of enquiries, and find fast resolutions.
  • Understand our customer's sales history to identify service requirements, and pursue upsell opportunities when available.
  • Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions.
  • Inform customers of new product range and services where applicable.

What You'll Bring with You:

  • Experience in a high-volume call centre environment is preferred but not essential.
  • You should have a customer and solutions-focused mindset, thinking outside the box to achieve results.
  • A strong understanding of Microsoft and/or Cloud-based CRM programs is required.
  • Clear verbal and written communication skills are necessary.

Salary & Benefits:

We offer a competitive salary of approximately $60,000 - $80,000 per annum, depending on experience, plus a range of benefits including:

  • Competitive permanent salary and incentives.
  • Team member discounts, and offers from over 300 corporate partners.
  • Attractive Wesfarmers share plans every year.
  • Flexible working with access to our 'All Can Flex' program.
  • Highly successful Refer-A-Friend program – earn up to $2,000 for each referral.
  • Regular team events, celebrations, birthdays, milestones, and BBQs.
  • Generous paid parental leave.
  • Free onsite parking and more.


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleAt Officeworks, we're looking for passionate individuals to join our team as Customer Service Experts. This is a 6-month fixed-term opportunity with potential to become permanent and progress your career across various locations.We're seeking customer-focused individuals who are passionate about delivering exceptional service and experience....


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the OpportunityWe are seeking passionate Fixed term customer service specialists to join us across a number of departments including tech/nightfill/print & copy etc.As a key member of our team, you will work together with us to ensure great customer service is always delivered. You will provide expert advice to customers in the broad range of products...


  • Carole Park, Queensland, Australia Blackwoods Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Advisor to join our team based in Carole Park QLD. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our growing customer base.Your primary focus will be on providing timely and effective solutions to customer inquiries,...


  • Carole Park, Queensland, Australia Blackwoods Full time

    We are seeking an enthusiastic Customer Service Advisor to join our team based in Carole Park QLD, where you'll provide exceptional service to our growing customer base.This challenging and rewarding role will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick...


  • Carole Park, Queensland, Australia Blackwoods Full time

    About the RoleWe are seeking an enthusiastic Customer Care Consultant to join our close-knit team based in QLD, where you'll be providing exceptional service to our growing customer base.In this challenging and rewarding role, you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management...


  • Carole Park, Queensland, Australia Blackwoods Full time

    **Our Vision for Success**We're on the hunt for a highly skilled and passionate CUSTOMER SERVICE REPRESENTATIVE to join our Carole Park QLD team. In this rewarding role, you'll be the face of Blackwoods, delivering exceptional service to our growing customer base.Your Key Responsibilities:Provide friendly and efficient service via telephone, email, and other...


  • Everton Park, Queensland, Australia Omini Recruit Full time

    We are seeking a passionate Sales and Customer Service Expert to join our team at Omini Recruit.The role involves handling customer enquiries, orders and quotes through various interactions, ensuring clear communication and support for both external sales and internal operations. Key responsibilities include processing customer quotes and orders with utmost...


  • Parramatta Park, Queensland, Australia Great Southern Bank Full time

    Embark on a rewarding career as our Customer Service Solutions Expert in Parramatta, where you will serve as the first point of contact for customers and their retail banking needs. This role offers support to the local community while also covering branches in York St and Blacktown, requiring occasional travel.As a valued member of our team, your impact...


  • Carole Park, Queensland, Australia Cummins Inc. Full time

    Unlock Your Potential in a High-Performing RoleWe are seeking an exceptional Distinguished Power Generation Application Engineering Expert to join our team at Cummins Inc. About the Role:This is a key position that will require you to utilize your expertise in power generation application engineering to deliver outstanding results. As a member of our team,...


  • Carole Park, Queensland, Australia ASSA ABLOY Full time

    About ASSA ABLOYAs the global leader in access solutions, we empower our people to drive innovation and deliver exceptional results.The RoleWe are seeking a Logistics and Procurement Expert to join our team based in Carole Park. This exciting opportunity involves executing strategic supply management, vendor relations, demand reviews, day-to-day purchasing...


  • Carole Park, Queensland, Australia Cummins Inc. Full time

    At Cummins Inc., we are seeking a highly skilled Power Generation Application Engineering Expert to join our team. This role is responsible for providing technical expertise in the areas of product, application, and market knowledge to support OEM product selection and equipment design.About the RoleThis is a challenging and rewarding position that requires...


  • Carole Park, Queensland, Australia ASSA ABLOY Full time

    About UsASSA ABLOY is the global leader in access solutions, committed to meeting end-user needs for security, safety, and convenience. With a presence in over 70 countries, we serve major regions worldwide.The RoleWe are seeking an experienced Logistics and Procurement Expert to join our team in Carole Park. The successful candidate will be responsible for...


  • Parramatta Park, Queensland, Australia Dental Corporation Full time

    We are seeking a Customer Growth Expert to join our team at Dental Corporation. This is a permanent full-time position working 38 hours per week, including some Saturdays on a rotating roster.Company OverviewDental Corporation believes in being good people and helping others whenever we can. Our customers, communities, and employees are at the heart of...


  • Parramatta Park, Queensland, Australia Service Stream Full time

    Service Stream - Join Our TeamA senior or junior level opportunity is available to join our expanding National Automation Team. We are open to locations including Melbourne, Parramatta, and Fortitude Valley.About the Role:We have an exciting opportunity for a well-rounded, highly motivated individual who wants to be part of our journey into an industry...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe are seeking passionate team members to join Officeworks Hermit Park across various departments. This Fixed Term opportunity offers a chance to work with our customer service specialists, provide expert advice, and represent the Officeworks brand.This role involves working together with the team to ensure great customer service is delivered....


  • Parramatta Park, Queensland, Australia RPR Trades Full time

    RPR Trades is a leading recruitment, labor hire, and workforce management solutions provider. We specialize in matching industry experts with clients who require high-performance teams.We are currently seeking an experienced Field Service Maintenance Expert to join our team based in Sydney, Australia. The ideal candidate will have strong technical skills and...


  • Parramatta Park, Queensland, Australia Pepper Financial Services Group Full time

    The Customer Solutions, Case Officer role at Pepper Financial Services Group offers a unique opportunity to excel in dispute administration and customer service.Located in our Parramatta office, this position ensures the efficient handling of disputes while maintaining exceptional customer satisfaction levels in line with company guidelines.Minimise...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe're seeking passionate team members to join Officeworks Hermit Park in various departments.As a customer service specialist, you'll work with the team to deliver great customer service.You'll provide expert advice to customers, operate as a proud Officeworks brand ambassador, and work across various locations.About YouYou're a...


  • Bentley Park, Queensland, Australia First Focus Full time

    About First FocusFirst Focus is a leading mid-market Managed Service Provider in Australia, known for its commitment to excellence and customer satisfaction.With over 270 staff across Australia, New Zealand, Philippines, South Africa, and Ireland, we offer a dynamic and supportive work environment.Our vision is to deliver exceptional service and solutions,...


  • Parramatta Park, Queensland, Australia Pepper Financial Services Group Full time

    About Pepper Financial Services GroupWe are a leading financial services company dedicated to delivering exceptional customer experiences.Job Title: Customer Solutions Case OfficerWe are seeking an experienced and skilled individual to join our team as a Customer Solutions Case Officer in our Parramatta office.Job DescriptionThe primary purpose of this role...