Proven Customer Success Professional

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Job Title

As a Customer Success Lead, you'll drive retention, revenue growth and product adoption for our customers.

The role involves managing a high-performing team of customer success professionals, while owning a portfolio of customers across Australia & New Zealand.

Key Responsibilities:
  • Lead and inspire the team to deliver exceptional results.
  • Guide new customers through onboarding for a smooth, high-impact activation.
  • Monitor customer health scores, usage data and trends to drive proactive engagement.
  • Drive retention, expansion revenue and upsells by demonstrating additional value.
  • Identify at-risk accounts early and implement strategic action plans to prevent churn.
  • Collaborate with cross-functional teams to solve issues proactively.
Requirements:
  • At least 3+ years of experience in a Customer Success role within a SaaS company.
  • Comfortable working in a fast-paced startup environment with a self-starter mentality and solution-focused approach.
  • Ownership-driven with full responsibility for managing their book of business like an entrepreneur.
  • Industry knowledge is a plus but not required.
How We Work:
  • Customer Obsessed - focused on contributing to an amazing experience for our customers.
  • Raise The Bar - constantly improving and levelling up skills.
  • Masive Impact - think like an owner and focus on making an impact on collective goals.
  • Hungry & Humble - strong work ethic and humble to receive feedback or be open to new approaches.
Seniority Level
  • Mid-Senior level.
Employment Type
  • Other.
Job Function
  • Other.
Industries
  • Software Development.

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