Leading Customer Success Professional

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $80,000
Drive Customer Success

We are seeking an experienced leader to drive customer success in our organization. This role involves developing and executing strategies to ensure customer adoption and value realization.

Key Responsibilities:
  • Develop and execute customer success plans, engagement strategies, and impactful frameworks.
  • Coordinate customer interactions, establish success criteria, and maintain communication alignment across all levels.
  • Network within accounts to achieve successful execution of client's strategy and roadmap.
  • Deliver an outstanding customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
  • Drive adoption of our products – using data to provide insights and progress from baseline through the maturity curve.
  • Champion innovation by sharing industry trends and new ways customers can use our solutions to advance their digital maturity.
  • Identify Customer risk, and collaborate with the extended team to build and activate 'get well' plans.
  • Be the voice of the customer internally – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem.
Requirements:
  • Bachelor's Degree and/or relevant work experience.
  • 5+ years of Customer Success experience in Software as a Service, Digital Marketing.
  • Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value.
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships.
  • Strong consulting skills.
  • Ability to prioritize, multi-task, and perform in a fast-paced environment.
  • Exceptional organizational, presentation, and communication skills, both verbal and written.
  • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.
  • Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners.
  • Effective at leading executive C-level discussions and presentations.
  • Flexibility to travel (approx. 10%).

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