FSI Customer Success Professional
3 days ago
Nuix is a technology company on a mission to be a Force For Good, through our People, Products and Purpose.
We're one of the greatest comeback stories in Australia's tech industry, making waves with innovative solutions that help organizations find the truth from any data.
The RoleAs a key stakeholder in customer success, you'll play a crucial role in ensuring our FSI customers achieve maximum value from our solutions.
You'll serve as a trusted advisor, collaborating with customers to understand their goals, drive adoption, and optimize their experience with our products.
You'll work closely with cross-functional teams to deliver exceptional service and results.
This position will be based in our Sydney office, requiring attendance for at least 3 days a week.
Key Responsibilities- Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
- Partner with account directors and solution consultants to develop and execute account strategies aligned with customer objectives.
- Gain a deep understanding of each customer's business goals, systems, and workflows as they relate to Nuix solutions.
- Champion the success of customers by optimizing the performance and impact of their Nuix projects.
- Advise customers on best practices for adopting Nuix solutions to enhance their experience and maximize value.
- Coordinate and leverage global resources to support customers in achieving their desired outcomes.
- Promote continuous customer engagement with Nuix through training programs and skill development.
- Be across support and engineering related requests to provide confidence to the customer and help liaise with internal teams.
- Oversee and monitor the use of professional services hours, ensuring efficient allocation and delivery of services.
- Proven experience as a customer success manager or in a similar customer-facing role, ideally within corporate, advisory or law enforcement sectors.
- A focus in data privacy, forensic investigations, eDiscovery, etc. is highly desirable.
- Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.
- High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.
- Exceptional written and verbal communication skills, with a strong attention to detail in all client interactions.
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