Customer Success Professional

5 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $125,000
Customer Success Manager Role

We seek a seasoned Customer Success professional to spearhead customer-centric initiatives and drive business growth.

About the Opportunity

This key role focuses on delivering exceptional customer experiences, fostering long-term relationships, and unlocking revenue expansion opportunities.

Key Responsibilities:
  • Oversight of the onboarding process to ensure seamless customer transitions.
  • Strategic collaboration with Sales teams to set clear expectations and drive efficient handovers.
  • Building consultative relationships with customers to identify and address their evolving needs.
  • Regular check-ins and strategic business reviews to leverage data-driven insights and optimize customer value.
  • Promoting best practices and digital marketing expertise to customers, driving higher return on investment.
  • Identifying cross-sell and upsell opportunities to fuel account growth.
  • Educating customers on new features and functionalities to maximize Instant's potential.
  • Data storytelling to inform pricing and expansion conversations.
  • Collaboration with Sales teams to support upsell and cross-sell initiatives.
  • Maintaining accurate CRM records to ensure customer health and engagement are always up-to-date.
Requirements
  • Proven experience in Customer Success, Account Management, or similar roles.
  • Strong analytical and problem-solving skills, with the ability to leverage data for informed decision-making.
  • Demonstrated track record of driving product adoption and revenue expansion.
  • Excellent communication and relationship-building skills.
  • Able to thrive in fast-paced, high-growth environments.
  • Pasisonate about customer success and maximizing customer value.
Success Metrics
  • Rapid activation – Customers onboard and see value within weeks, not months.
  • High retention & satisfaction – Measured through logo & revenue retention, CSAT, and NPS.
  • Revenue expansion – Customers adopt more features and grow their investment in Instant.
  • Data-driven impact – Customers clearly understand the ROI of Instant and see quantifiable business improvements.
  • Customer obsession – You understand our customers and product deeply, driving a customer-first culture across the business.
Your First 30 Days
  • Week 1: Shadow experienced CSMs to grasp customer workflows and best practices.
  • Week 2: Own your first activation, guiding a customer from onboarding to full launch.
  • By Day 30: Successfully drive at least 10 customers live while building relationships and identifying expansion opportunities.

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