Customer Success Director

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $145,000

We're on the hunt for a seasoned professional to spearhead customer loyalty and operational excellence initiatives.

About the Role:
  • Drive strategic programs focused on retaining and expanding our customer base, encompassing cross-sell and upsell opportunities for our financial management and business solutions.
The Job Requires:
  1. A proven background in program management with a strong focus on customer success.
  2. Experience working with or alongside BPO operations.
  3. Proficiency in customer analytics and the ability to translate data into actionable insights.
  4. Familiarity with CRM systems (Salesforce preferred) and business intelligence tools (e.g., Tableau, Power BI).
  5. Strong operational mindset with the ability to execute and iterate on programs with minimal oversight.

In this role, you'll lead customer-facing programs from initial contact to ongoing support, ensuring seamless and efficient delivery of services. You'll work closely with external partners to drive effective service delivery and utilize CRM tools to manage customer journeys and track program success.

Key Qualifications:
  • A deep understanding of customer success principles and practices.
  • Ability to analyze complex customer data and develop targeted strategies for growth.
  • Excellent communication and project management skills.
  • Capacity to foster strong relationships with cross-functional teams and external partners.

This is a fantastic opportunity for an experienced customer success professional to make a meaningful impact and contribute to the growth of our organization.

Benefits:
  • Opportunity to work with a leading global technology platform.
  • Chance to develop and implement strategic programs that drive customer loyalty and growth.
  • Collaborative and dynamic work environment.

If you're a results-driven professional with a passion for customer success, we encourage you to apply.

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