Customer Relationship Officer

8 hours ago


Canberra, ACT, Australia Acorn LMS Full time

{"h1": "Customer Relationship Officer", "p": "At Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business.", "h3": "Key Responsibilities", "ul": [{"li": "Manage the organisational aspects of customer relationships, ensuring customer satisfaction and helping our customers maximise the value of our PLMS software."}, {"li": "Address online support desk and phone tickets"}, {"li": "Performance Learning Management System Administration (PLMS)"}, {"li": "Provide face-to-face and face-to-screen training sessions"}, {"li": "Creation of support material"}, {"li": "Manage support requests within our SLA"}, {"li": "Sales activity support including documentation development and demo requests"}], "p": "Ongoing development opportunities will be provided. Acorn currently maintains a 98% day-one client retention rate, as such attention to detail and a client-centric approach will be a must for the right candidate. You may also be required to undertake a federal government security clearance and must be comfortable in doing so.", "h3": "What We Offer", "ul": [{"li": "Opportunity to work closely with our development team in product development and management"}, {"li": "Experience in the Amazon Web Service environment is preferred, however training will be provided"}], "p": "We encourage anyone who feels they are a right fit and wants to work in tech to apply. If you don't have experience or qualifications but think you're the right fit, let us know why you're the right person in an awesome cover letter.", "h3": "Application Requirements", "ul": [{"li": "Which of the following statements best describes your right to work in Australia?"}, {"li": "How many years' experience do you have as a Customer Relations Officer?"}, {"li": "What's your expected annual base salary?"}, {"li": "How many years' experience do you have as a Technical Support Professional?"}]



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