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APS5 Freedom of Information Officer

2 months ago

Canberra, ACT, Australia Randstad Australia Full time
About the Role

We are seeking an experienced Freedom of Information Officer to join our team at Randstad Australia. As an APS5 Freedom of Information Officer, you will play a critical role in managing customer-facing email accounts, handling sensitive information, and performing the initial triage and assessment of customer inquiries.

Key Responsibilities
  1. Investigations and Case Management: Conduct thorough investigations and draft internal reviews and cases for delegate decision.
  2. FOI Request Management: Manage and coordinate responses to Freedom of Information requests, subpoenas, and discovery.
  3. Clearance and Facilitation: Facilitate the clearance of internal FOI reviews through appropriate channels.
  4. Customer Inquiry Assessment: Assess and triage customer inquiries through various mailbox channels.
  5. Team Collaboration: Work collaboratively within a small team and across the section to achieve shared goals.
  6. Confidentiality and Discretion: Handle sensitive information with the utmost discretion.
Requirements

To succeed in this role, you will need:

  1. Exceptional Stakeholder Engagement: Strong interpersonal skills and the ability to build lasting relationships.
  2. Strong Written Communication: Well-developed skills to clearly articulate complex information.
  3. Customer Service Expertise: Experience in complaints management and a passion for delivering outstanding service.
  4. Critical Thinking: A deep interest in policy and process, and the ability to investigate thoroughly.
  5. Self-Management: Initiative, autonomy, and the ability to set goals and manage competing priorities effectively.
  6. Attention to Detail: A meticulous approach to your work.
  7. Collaborative Spirit: A team player with a positive and cooperative attitude.
  8. Legislation Knowledge: A good understanding of relevant legislation and systems, or the ability to quickly acquire this knowledge.
Must-Haves
  1. FOI Experience: Candidates with experience in Freedom of Information (FOI) processes within the Australian Public Service (APS).
  2. Case Management Experience: Previous experience in case management, particularly within the APS.
  3. AGSVA Baseline Security Clearance.
  4. Australian Citizenship.