Customer Service and Administration Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service and Administration Representative to join our team at Bradnam's Windows and Doors in Bundaberg.
As a key member of our team, you will provide exceptional customer service to our growing department, ensuring that our customers receive accurate and timely responses to their inquiries.
You will be responsible for a variety of duties, including:
- Providing effective and timely responses to customer requests and contributing to sales targets;
- Developing and improving knowledge of Bradnam's products and staying up-to-date with current building codes;
- Identifying areas and functions within sales that can be improved;
- Working with our credit department and actively supporting fellow members of the customer service team;
- Demonstrating and upholding a commitment to safe work practices and complying with all site requirements regarding mandatory PPE, sign-in procedures, and other processes and procedures.
We are looking for a candidate with:
- Previous administration experience in a customer-focused role;
- Excellent communication skills, both verbal and written;
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues;
- Detail-oriented with strong organisational and multitasking abilities;
- Proficiency in MS Office suite (Word, Excel, Outlook);
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
When you join Bradnam's Windows and Doors, you'll benefit from:
- Job security with a family company;
- Opportunities for development and career growth within Bradnam's Group nationally;
- Employee discounts on Bradnam's windows and doors;
- 17.5% Annual Leave Loading, during periods of annual leave;
- Collaborative leadership team who lead by example and live the 'Bradnam's Difference'.
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