Customer Service and Administration Professional
7 hours ago
About the Role
As a key member of the team at Bradnam's Windows and Doors, you will provide excellent customer service to our growing department in Bundaberg. Positively contribute to the daily requirements of the Branch by providing great customer service and accurate information and completed paperwork to internal and external customers.
Key Responsibilities
- Provide effective and timely responses to customer requests and contribute to sales targets;
- Continually develop and improve knowledge of Bradnam's products and remain up to date with current building codes;
- Identify areas and functions within sales that can be improved;
- Understand and work with our credit department and actively support fellow members of the customer service team;
- Demonstrate and uphold a commitment to safe work practices and comply with all site requirements regarding mandatory PPE, sign in or other processes and procedures.
Requirements
- Data Entry - Essential;
- Previous administration experience in a customer-focused role;
- Approach every task positively while demonstrating a commitment to safe work practices;
- A clear communicator who thrives when working as part of a team;
- Excellent communication skills, both verbal and written;
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues;
- Detail-oriented with strong organisational and multitasking abilities;
- Proficiency in MS Office suite (Word, Excel, Outlook);
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
About Us
The Bradnam Group is a Family-owned Australian Manufacturing business, operating for 47 years. The Group comprises of Bradnam's Windows and Doors, National Glass, Queensland Plastics, Cesana, and National Aluminium. From humble beginnings in a Hervey Bay backyard, we have now expanded to over 1,600 employees. We have manufacturing sites located throughout the East Coast of Australia from Cairns to Melbourne, and an Australia-wide network of Licensees who manufacture and sell our products.
What We Offer
- Job Security with a family company;
- Opportunities for development and career growth within Bradnam's Group nationally;
- Employee discounts on Bradnam's windows and doors;
- 17.5% Annual Leave Loading, during periods of annual leave;
- Collaborative leadership team who lead by example and live the 'Bradnam's Difference';
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