Customer Success Advocate

3 days ago

Sydney, New South Wales, Australia Paypal Full time

Role Overview



As a Customer Success Manager at PayPal, you will play a critical role in driving the growth and success of our merchants, from Small to Medium Businesses to Large Enterprises. You will be responsible for proactively managing key client relationships, from the Small to Medium Business landscape as well as the Large Enterprise space. Your focus will extend beyond addressing immediate challenges, through proactive discussions, you actively contribute to identifying growth opportunities and propose strategies for PayPal to play a key role in achieving the client's overall profitability objectives.



Key Responsibilities

  • Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our SMB and LE merchant businesses.
  • Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts, ensuring our merchants are not only satisfied with our services but also receiving the support and guidance needed for seamless operations.
  • Retain: Take ownership of situations affecting your customers and follow any issues through to completion, building solid and lasting relationships by proactively and consistently demonstrating the value of PayPal's offerings.


Requirements



  • 2-3 years' experience within a customer success, and client relationship management environment.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self-motivated, target-driven independent worker.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Strong Relationship Management Skills.


Preferred Qualifications



  • Payments or financial/banking industry experience preferred (but not necessary).


Additional Information



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.



Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve.



We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.



What We Offer



We have a flexible work environment, employee shares options, health and life insurance, and more. For more information about our benefits, please visit https://www.paypalbenefits.com.



PayPal's Commitment to Diversity and Inclusion



PayPal is an equal opportunity employer. We are committed to building an equitable and inclusive global economy. And we can't do this without our most important asset – you. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.



Join Our Talent Community



We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.



Apply today and be part of our mission to build an equitable and inclusive global economy.

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