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Customer Service Manager

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Adelaide, South Australia Central Adelaide Local Health Network Full time
About the Role

The Customer Services Manager is responsible for the efficient management of the day-to-day operations of SA Pathology Customer Services department. The incumbent will demonstrate leadership and ensure relevant services are provided in a timely, efficient and customer-focused manner.

Key Responsibilities
  • Supervise the day-to-day activities of Courier Co-ordinators, Couriers, Consumer Products and support staff.
  • Monitor workflow, determine priorities and allocate available staff and resources to ensure efficient workflow.
  • Contribute to the provision of an efficient, effective and competitive Customer Service that meets the needs of SA Pathology and of clients.
About Us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy.

What We Offer
  • Attractive salary packaging available.
  • Strong community-minded culture and values providing world-class care to South Australians.
  • Opportunity for movement across the SA Health system.
Essential Requirements
  • Current National Police Clearance (NPC).
  • Working With Children Check (DHS).
  • Immunisation screening as indicated in the role description.
Educational/Vocational Qualifications
  • Tertiary qualifications in business administration, management, and/or customer-focused/service discipline.