Customer Service Management Lead

2 weeks ago


Adelaide, South Australia Drakes Supermarkets Full time
Customer Service Management Opportunity

We are seeking a highly motivated and experienced individual to join our team as a Customer Service Management professional.

About the Role

This is an exciting opportunity to work in a dynamic and growing company, with a focus on delivering exceptional customer service and driving business results.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve sales and customer satisfaction targets.
  • Develop and implement customer service strategies to improve customer experience and loyalty.
  • Collaborate with store managers and other departments to ensure seamless customer service delivery.
  • Monitor and analyze customer feedback and sales data to identify areas for improvement.
  • Provide coaching and training to team members to enhance their customer service skills.
Requirements
  • Proven experience in customer service management, preferably in a retail environment.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and coaching skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

As a Customer Service Management professional at Drake Supermarkets, you will have the opportunity to work in a dynamic and growing company, with a focus on delivering exceptional customer service and driving business results.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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