Customer Service Excellence Manager
3 weeks ago
Unlocking Exceptional Customer Experiences at National Pharmacies
As a key member of our dynamic and expanding healthcare industry, National Pharmacies has been a trusted community care provider for over 100 years, driven by a shared purpose of fostering a healthier nation, one member at a time.
We're seeking an exceptional Service Manager to join our Wheelers Hill Pharmacy team on a 12-month maternity leave contract, playing a pivotal role in enabling us to deliver outstanding customer service and support the community's health and wellbeing needs.
The Service Manager Role:
- Deliver extraordinary customer service and provide expert advice to customers, ensuring they receive the best possible guidance for their health and beauty needs.
- Oversee the smooth daily operations of the OTC area, guaranteeing seamless customer experiences and efficient service delivery.
- Maintain visually appealing store displays and ensure well-stocked shelves, creating a welcoming atmosphere for customers.
- Lead and inspire the OTC team to consistently deliver exceptional customer service, embodying our organisation's values of Care, Communicate, Collaborate, and Celebrate.
Essential Skills and Qualities:
- Relevant retail and people management experience in Pharmacy.
- Motivation and ability to guide and lead others.
- A positive attitude and capacity to manage and multitask in this dynamic role.
- Flexibility to work varied hours.
Benefits of Joining Our Team:
- Competitive employee discounts across our range of health, beauty, and optical products.
- Access to nationally recognised qualifications in Community Pharmacy.
- A supportive environment that values employee growth and development.
- Annual Employee Awards night celebrating outstanding achievements.
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