Customer Service Management Lead
4 weeks ago
Unlock a rewarding career in Customer Service Management with Drake Supermarkets
We are seeking a highly motivated and experienced individual to join our team as a Customer Service Management Lead. As a key member of our operations team, you will be responsible for leading and developing a team of customer service representatives, ensuring exceptional customer experiences, and driving business growth.
Key Responsibilities:
- Lead and develop a team of customer service representatives
- Implement and maintain high standards of customer service
- Collaborate with management to achieve business objectives
- Develop and implement training programs to enhance team performance
- Monitor and analyze customer feedback to drive continuous improvement
Requirements:
- Proven experience in customer service management
- Excellent leadership and communication skills
- Ability to motivate and develop a team
- Strong analytical and problem-solving skills
- Passion for delivering exceptional customer experiences
About Drake Supermarkets:
Drake Supermarkets is a leading retail company with a strong commitment to customer service and community engagement. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.
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