Small Business Relationship Manager

7 days ago


Albury, Australia NAB Full time
About the Role

We are seeking a highly motivated and experienced Small Business Relationship Manager to join our team at NAB. As a key member of our Small Business division, you will play a critical role in driving the growth and success of our small business customers.

Key Responsibilities
  • Drive retention and growth of existing small business customers and acquire new business through external relationships.
  • Grow revenue and drive customer advocacy, promoting NAB as a bank of choice.
  • Manage small business lending requests up to $1.5 million, and home lending up to $5 million.
  • Create strong and lasting partnerships with our branch colleagues, the wider NAB group and externally with referral networks and brokers.
  • Assess economic value and risk potential of new business to NAB.
  • Provide expertise and insights about business options whilst tempered with a balance for risk for growth and innovation.
Requirements
  • Enthusiastic energy and a passion for customer service.
  • Business and/or Retail/Lending banking and financial experience.
  • Excellent understanding of the SME Market and local area knowledge.
  • Strong customer and relationship management.
  • Problem solving, time management, critical thinking and negotiation skills.
About NAB

NAB is a leading financial services provider in Australia, committed to delivering exceptional customer service and supporting the growth and success of our customers. We value diversity and inclusion, and are committed to creating a workplace culture that is respectful, equitable and inclusive.



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