Customer Support Coordinator

2 weeks ago

Sydney, New South Wales, Australia COFFEE SUPREME LIMITED Full time

About the Role

The Customer Support Coordinator plays a vital role in delivering exceptional service and hospitality to our customers, suppliers, and friends. This position requires a strong administrative background and excellent communication skills to manage incoming orders and enquiries, ensuring the smooth operation of our administrative functions.

Main Responsibilities

  • Provide exceptional customer service and support via phone, email, and in-person interactions.
  • Manage customer orders, ensuring timely receipt and entry into our system, meeting fulfillment deadlines.
  • Liaise with couriers and the fulfillment team regarding orders and delivery issues, keeping customers informed and organizing interim solutions as needed.
  • Perform administrative tasks, including credit card reconciliations, booking technical and training jobs, and accounts receivable management.
  • Contribute to local office management, ensuring the office is stocked with necessary supplies and maintaining high standards of presentation, care, and upkeep.

About the Person

To succeed in this role, you must possess excellent people skills, attention to detail, and a positive solutions-focused approach. You will work as part of a small team, supporting each other to achieve our goals. If you enjoy helping people, love the coffee industry, and appreciate organized systems, this role may be an excellent fit for you.

Key Skills and Capabilities

  • Excellent customer service ethic with a solutions-focused approach.
  • Strong people skills and ability to show empathy.
  • Ability to read people and situations, responding accordingly in the moment.
  • Strong written and verbal communication skills.
  • Strong attention to detail.
  • Computer savvy and confident with using various programs and applications.
  • Ordermentum and Windows Business Central experience advantageous.
  • Asset and Equipment management experience advantageous.
  • General admin skills and experience.
  • Tidy and organized with a focus on systems and processes.
  • Experience in accounts receivable an advantage.

Our Team and Values

We are a dynamic team that values courage, curiosity, and creativity. We nurture Supreme Relationships, embracing an owner's mindset and taking our coffee seriously, not ourselves. If you share our values and are passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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