Customer Experience Coordinator
5 days ago
### Job Title: Customer Experience Coordinator
### About the Role
We are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Client Services team at Creative Activation. As a key member of our team, you will be responsible for supporting the planning, coordination, and delivery of customer experience programs. Your primary focus will be on ensuring each program meets strategic goals and is completed as planned, on time, and to budget.
### Key Responsibilities
* Coordinate CX programs in conjunction with the client service team
* Communicate effectively with internal and external stakeholders
* Manage resources and prioritize tasks to meet deadlines
* Analyze data and provide insights to inform program decisions
* Manage program budgets and invoicing
### Qualifications and Experience
* A tertiary qualification in business, marketing, or communications (preferred but not essential)
* Previous experience working in retail, administration, or a client service role is essential
* Excellent written and verbal communication skills
* Ability to interpret and analyze data
* Intermediate level of MS Excel and PowerPoint
### What We Offer
* Flexible hybrid working arrangement (3 days in office, 2 days work from home)
* Fantastic agency office culture
* Daily onsite barista and breakfast in our state-of-the-art offices at Walsh Bay
* Regular team catch-ups and occasional interstate travel
* Great company culture with individual professional development pathways
### How to Apply
If you are a motivated and organized individual with a passion for retail and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application outlining why you would be the perfect fit for this role.
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