Customer Support Coordinator
1 month ago
Job Summary
We are seeking a highly skilled and experienced Customer Support Coordinator to join our team at CBRE. As a key member of our Customer Support Team, you will be responsible for providing exceptional customer service to our valued clients.
Key Responsibilities
- Provide responsive customer service to stakeholders, responding to and resolving customer requests and enquiries in a timely and professional manner.
- Coordinate service and facilities professionals in response to customer requests, ensuring seamless delivery of services.
- Support the Facilities Management Team in managing and processing customer requests, queries, and billing information.
- Build positive relationships with clients, understanding and responding to their needs and requirements.
- Administer accounts and provide administrative support to the Facilities Management Team.
Requirements
- Proven experience in a similar role, with a strong focus on customer service and relationship management.
- Exceptional written and verbal communication skills, with a professional phone manner.
- Strong administration, organisational, and time management skills.
- Proficiency in using Microsoft Word, Excel, Outlook, and call centre technology.
About Us
CBRE is the world's leading commercial real estate services and investment firm, committed to diversity, equity, and inclusion. We strive to create an inclusive environment that allows our employees to bring their full selves to work.
What We Offer
At CBRE, we offer a range of benefits, including competitive leave offerings, paid volunteer days, and access to educational, financial, lifestyle, and health benefits. We value flexibility and work in ways that meet our employees' work/life commitments and support their wellbeing, development, and performance.
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