Customer Support Coordinator

1 month ago

Sydney, New South Wales, Australia MVC Resources Full time
Job Description

The Customer and Operations Support role is a key position within our organization, responsible for providing exceptional support to our customers and ensuring seamless operations. As a member of our growing back-office team, you will play a vital role in our client's ongoing success.

In this role, you will be responsible for ensuring effective communication with our customers, coordinating logistical activities, and supporting the day-to-day operations that keep our business running smoothly. If you thrive in a fast-paced environment and are eager to grow with a company that values innovation, teamwork, and dedication, this position offers the perfect platform to develop your career.

Key Responsibilities
  • Respond to customer inquiries and provide timely support.
  • Manage customer sales orders and collaborate with the sales team.
  • Create, extend, and maintain customer master data in SAP.
  • Register new customers in SAP and maintain sales orders forms.
  • Enter data into SAP for credit notes, debit notes, and returns.
  • Coordinate return arrangements between customers and logistics.
  • Generate customer sales invoices and send reminders for outstanding payments.
  • Book transport for delivery orders and communicate with 3PL warehouses.
  • Manage and confirm delivery orders collections and releases.
  • Confirm delivery orders in SAP and generate customer sales invoices.
  • Send sales invoices to customers and follow up on transport and delivery confirmations.
  • Arrange physical returns and remind logistics for missing PODs and CNs.
  • Prepare samples for customers as requested by sales reps.
  • Clear outstanding sample invoices for customers.
  • Maintain a physical wall dashboard in the MMAU office for container visibility.
  • Send contract lists to the Country Manager and Head of Sales every Monday and Wednesday.
  • Check proofs of delivery with delivery orders.
  • Perform daily invoicing checks and coordinate with the accounts team.
  • Check SCRAP, generate reports, and communicate with the accounts team.
  • Develop and manage an Excel pricelist tool for MMAU products.
  • Update the pricelist tool daily and weekly with current prices.
  • Coordinate pricelist sharing with suppliers.
  • Collect cost data from suppliers, 3PL, customs, and transport to maintain accurate pricing.
  • Support sales by generating RFQs for customers using the pricelist tool.
Requirements
  • Bachelor's degree or diploma in a relevant field such as business administration.
  • At least 5 years of working experience in similar roles.
  • Intensive knowledge of SAP is an added advantage.

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