Customer Experience Coordinator

2 months ago

Sydney, New South Wales, Australia Creative Activation Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Client Services team at Creative Activation.

As a Customer Experience Coordinator, you will be responsible for supporting the planning, coordination, and delivery of customer experience programs, ensuring each program meets strategic goals and is completed as planned, on time, and to budget.

Key Responsibilities:
  • Manage the coordination of customer experience programs in conjunction with the client service team.
  • Communicate effectively with internal and external stakeholders, including clients and field teams.
  • Plan and manage resources to ensure successful program delivery.
  • Validate and analyze data to inform program insights and reporting.
  • Manage program budgets and invoicing.
Requirements:
  • A tertiary qualification in business, marketing, or communications (preferred but not essential).
  • Previous experience working in retail, administration, or a client service role is essential.
  • Excellent written and verbal communication skills.
  • Ability to interpret and analyze data.
  • Intermediate level of MS Excel and PowerPoint.
About You:
  • You have a passion for retail and customer experience.
  • A proven multitasker with great organizational skills.
  • Excellent time management skills.
  • You use a proactive approach to problem-solving and are confident in the decisions you make.
  • Strong relationship-building skills with the ability to influence others.
  • Ability to set targets and meet deadlines.
Benefits:
  • Flexible hybrid working arrangement (3 days in office, 2 days work from home).
  • Fantastic agency office culture.
  • Daily onsite barista and breakfast in state-of-the-art offices at Walsh Bay.
  • Regular team catch-ups and occasional interstate travel.
  • Great company culture with individual professional development pathways.

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