Duty Manager

20 hours ago


Port Macquarie, New South Wales, Australia Wyndham Destinations Full time

Unlock Your Potential as a Duty Manager

At Wyndham Destinations, we're passionate about delivering exceptional customer experiences and creating unforgettable memories for our guests. As a Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and driving sales through effective communication and problem-solving skills.

Key Responsibilities:

  • Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and handling guest issues
  • Assist in serving and producing beverages in our on-site restaurant
  • Build, develop, train, and lead a team to promote high levels of customer service and drive sales

What We Offer:

  • Immediate start
  • Permanent full-time opportunity
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand

Requirements:

  • Proven experience in a Front Office & Food and Beverage department at a supervisory level
  • Knowledge of hotel property management systems, Opera preferred
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school and public holiday periods
  • The capability to work in a fast-paced environment both as part of a team and autonomously

Why Choose Wyndham Destinations?

We're a value-driven organization that promotes continual growth and development for our people. Our inclusive environment delivers excellence and takes time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.


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