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Customer Service Representative

2 months ago

Port Macquarie, New South Wales, Australia Panthers Port Macquarie Full time
Customer Service Attendant

Port Macquarie Panthers is seeking a dedicated and customer-focused individual to join their team.

We have an exciting opportunity for a passionate Customer Service Attendant to take the next step in their career with Panthers and become part of the team. Thriving in a fast-paced team environment, you will enjoy a range of duties working within The Kove, The Tapp, or our Gaming floor. You will strive to make sure our customers and guests are the number one priority and enjoy their experience at our amazing Club.

Main Responsibilities:

  • Ensure excellent customer service to our members and guests at all times;
  • Bar service and glass collection;
  • Effective replenishment of food and beverage products;
  • Provide Café duties including barista and drink service and food preparation;
  • Gaming duties including service, cash desk, TAB, and Keno;
  • Assist with functions and events as required;
  • Cash handling and using cash registers;
  • General cleaning duties;
  • Any other operational duties as required by management.

Requirements:

  • Minimum 1 year's experience in a similar role within the hospitality industry;
  • Outstanding communication and customer service skills;
  • A strong work ethic and ability to work in a team environment as well as autonomously;
  • High standard of personal grooming;
  • Ability to work under pressure and problem-solve;
  • Ability and initiative to work efficiently and proactively;
  • RSA/RCG and TAB Corp basics Certificates;
  • A history of accurate and efficient cash handling is essential;
  • Basic computer skills would be advantageous.

You will excel in a multi-skilled team environment and enjoy providing magnificent customer service. You are required to be flexible and reliable as you will need to be available 24/7 to work as required, including nights, weekends, and public holidays.

We're looking for community-minded people who will make our members and their guests their number one priority. We want people with energy, enthusiasm, and a positive can-do attitude.