Dynamic Relationship and Business Development Manager

We are seeking a dynamic Business Development and Relationship Manager to join our Ground Transport team. This is a 12-month parental leave cover opportunity that will allow you to develop your skills in stakeholder management, contract negotiation, and business development.

The successful candidate will be responsible for engaging revenue stakeholders and commercial vendors to monitor and manage contract operating requirements. They will also be involved in developing mutually beneficial relationships with clients and partners.

The key deliverables associated with this role include coordination and administration of the full range of commercial activities, commercial contracts, and system management. The Business Development and Relationship Manager will also be responsible for managing internal and external stakeholder queries and communication, as well as supporting the revenue and marketing team with consumer research and reporting.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia's largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals, and major business park projects creating unparalleled opportunities for growth and innovation.

The role's duties and accountabilities include:

• Stakeholder and Vendor Contract Management
• Overall responsibility for the administration of commercial contracts
• Manage information and documentation, including the development and maintenance of the Ground Transport contracts register and associated SharePoint sites
• Ensure all customer enquiries, concerns, and requests are addressed in a timely manner
• Understanding the markets, products, and operating environment Stakeholders and Vendors work in to enable APAC to support their business requirements onsite
• Providing data-driven insights to customers to help them understand how best they can optimise commercial performance
• Stakeholder and Vendor Relationship Management
• Maintain and develop relationships with all corporate parking clients, bussing, hire car, and ride-share companies
• Meet with stakeholders and vendors regularly, formally, and informally, to establish first point of call for the business
• Engage customer and internal stakeholders to deliver on agreed contract scope and daily operational requirements
• Reporting / Audits / Research
• Assist in month-end reporting and reconciliation processes
• Complete monthly price reviews of competing operators
• Monitor and report on price or service initiatives being undertaken by competitors
• Assist the Ground Transport team and other internal stakeholders with annual audits and ongoing revenue reconciliations
• Develop and support internal stakeholders with the creation of tools, templates, and processes to streamline efficiencies
• Team Coordination
• Maintain oversight of the team's marketing deliverables and the client's needs and expectations, including assisting marketing team with all outgoing communications pertaining to commercial updates and marketing
• Perform ongoing and regular audits to ensure information accuracy in the Landside Access section of the Melbourne Airport website and car park online booking website
• Manage internal stakeholders, including digital marketing, to ensure website is accurate
• Work collaboratively with Operations customer service centre to ensure all commercial issues are resolved in a timely and professional manner
• Actively participate in strategic discussions and meetings
• Support the Commercial team with managing communication to stakeholders on price changes, construction updates, updates to systems, and processes