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Insurance Claims Specialist
1 month ago
About the Role
We are seeking a highly skilled Insurance Claims Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our claims team, you will be responsible for managing a portfolio of commercial claims, providing technical advice and support to claims staff, and identifying trends to improve customer and business outcomes.
Key Responsibilities
- Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.
- Identifying trends from technical complaints to improve customer and business outcomes.
- Supporting the Quality Assurance Framework, providing training at individual and team levels, and assisting with onboarding new staff.
- Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.
- Establishing and maintaining effective working relationships across Allianz and supporting the delivery of Group TEX frameworks.
About You
- Commercial property experience is mandatory.
- Experience in claims assessment/management within a complex general insurance organization, managing commercial claims.
- Tertiary qualifications in a relevant discipline and/or ANZIFF/Industry equivalent.
- Demonstrated experience in coaching and developing a claims team at a technical level.
- High-level knowledge and understanding of property claims products.
- Ability to plan, prioritize, and manage competing priorities and demands, and navigate complexity to provide pragmatic commercial solutions.
What's on Offer
- A supportive and open-minded team environment.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
