Claims Specialist

6 days ago


Sydney, New South Wales, Australia REO Group Full time

Job Title: Claims Specialist - Cyber Insurance

Job Summary:

We are seeking an experienced Claims Specialist to join our Cyber Insurance team. As a Claims Specialist, you will be responsible for managing end-to-end claims, working closely with the Incident Response team, and providing excellent client service.

Key Responsibilities:

  • Manage a portfolio of claims, ensuring timely and efficient resolution
  • Work with the Incident Response team to track and record data, providing insights to leadership and underwriting teams
  • Interpret policy wordings and manage client expectations
  • Handle claims from micro-SME to mid-market clients, engaging with clients via various channels
  • Focus on fast, proactive service and process improvement
  • Record management and administration duties in line with company policy and compliance guidelines

Candidate Profile:

  • At least 3 years of experience in insurance claims, preferably cyber and/or commercial insurance product claims
  • Previous experience with end-to-end claims management
  • Ability to interpret policy wordings and manage client expectations
  • Proactive and service-oriented, with excellent communication skills

About Us:

REO Group is a leading provider of tailored specialist cyber insurance products. Our claims team is multi-award winning, and we offer a supportive and collaborative environment for our employees to grow and develop.


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