Insurance Claims Specialist

4 weeks ago


Sydney, New South Wales, Australia Kennedy Reid Full time

Job Title: Claims Consultant

The Company

Kennedy Reid provides specialist insurance assessment and claims management services to the insurance industry. Our client assists clients with processing claims efficiently and effectively, achieving the best result for the customer.

The Role

As a Claims Consultant, you will be responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. Key responsibilities include:

  • Providing support to allocated assessors
  • Assisting with reports
  • Reviewing claims to ensure invoicing requirements are met, updating accounts as necessary, and answering inquiries
  • Reviewing and managing a portfolio of claims
  • Outbound and inbound phone calls
  • Responding to claim inquiries and resolving queries
  • Managing a database

Requirements

To be successful in this role, you will require:

  • Previous experience in a call centre or customer service environment
  • Insurance or claims experience is highly regarded
  • Excellent customer service skills
  • Strong communication skills, both verbal and written
  • Skills in problem-solving, time management, and interpersonal relationships

Benefits

Kennedy Reid offers a range of benefits, including:

  • A comprehensive training program
  • Paid approved overtime
  • A supportive team and company culture
  • Parking onsite
  • Access to parklands and shops nearby
  • A Norwest location
  • A gym onsite
  • Spacious offices


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