Insurance Claims Assessor
7 days ago
Job Title: Insurance Claims Assessor
At Vero Insurance, we're seeking a skilled Insurance Claims Assessor to join our team. As an Assessor, you'll play a critical role in evaluating property damage and determining claim quantum and scope under the relevant PDS.
Key Responsibilities:
- Assess property loss or damage, determine policy coverage, and work closely with builders to determine reserve within delegation levels.
- Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to stakeholders, including customers, Client Managers, Repairers, and Suppliers.
- Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Client Manager's request.
- Support the Client Manager to identify customer resolution strategies to minimize customer escalations.
- Determine an appropriate claim fulfillment method that balances customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
Requirements:
- Industry qualifications or studying or completed ANZIF Diploma of Loss Adjusting (desired).
- Previous assessing experience.
- Proven performer in customer service roles.
- Experience in compiling scope of works.
About Us:
Vero Insurance is committed to making a difference for people and in the communities they call home. Our Claims teams provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. We're looking for someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple.
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