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Service Excellence Manager
2 weeks ago
Effective reliability management is critical for delivering exceptional customer experiences.
About the Role:- Foster a culture that encourages innovation, risk escalation, and collaboration.
- Lead performance-oriented teams to drive sustainable customer outcomes through incident, problem, and change management standards.
- Work closely with stakeholders to reimagine service delivery, focusing on resilience, agility, and innovation.
As a key member of our team, you will contribute to fostering reliability, risk management, and operational excellence. Your responsibilities will include:
- Owning and managing various reliability reports for product, engineering, executive management, and regulatory requirements.
- Supporting initiatives for improving incidents and postmortem processes.
- Maintaining an appropriate risk culture while facilitating fast and reliable technology change with a customer-centric approach.
Requirements:
- Background in technology operations, major incident management, service reliability, and delivery.
- Experience in regulatory and executive reporting.
- Strong commercial acumen, pragmatism, motivation, and passion for Site Reliability Engineering (SRE), AIOps, and discovering innovative ways to deliver automated services.
