Duty Manager
2 weeks ago
Job Summary
We are seeking an experienced Duty Manager to lead our Front Office team at Sheraton Grand Mirage Resort Port Douglas. As a key member of our management team, you will be responsible for delivering exceptional guest service, managing daily operations, and leading a team of dedicated professionals.
Key Responsibilities
- Lead daily Front Office operations, ensuring seamless guest experiences and efficient service delivery.
- Coordinate with other teams to deliver guest requirements and exceed expectations.
- Develop and implement training programs to enhance team skills and performance.
- Take charge in emergency situations, ensuring guest safety and security.
- Conduct hotel inspections to identify areas for improvement and implement corrective actions.
- Ensure accuracy in guest billing and resolve any discrepancies.
Requirements
- Minimum 2 years of experience in a 4 or 5-star hotel environment.
- Proven leadership and team management skills.
- Excellent communication and problem-solving abilities.
- High School certificate or equivalent qualification.
- Tertiary qualification desirable.
What We Offer
As a Duty Manager at Sheraton Grand Mirage Resort Port Douglas, you will enjoy a competitive salary, free on-site car parking, uniforms provided and laundered, discounted meals, and exceptional career growth opportunities within the Marriott International Group.
About Us
Sheraton Grand Mirage Resort Port Douglas is part of the Marriott International Group, a global hospitality leader with over 8,500 properties worldwide. We are committed to diversity, equity, and inclusion, and offer a welcoming and inclusive work environment for all our associates.
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Duty Manager
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Port Douglas, Queensland, Australia Marriott Full time{"title": "Front Office Duty Manager", "description": "Job SummaryMarriott International is seeking an experienced Duty Manager to lead daily Front Office operations at the Sheraton Grand Mirage Resort Port Douglas. As a key member of the Front Office Management team, you will be responsible for delivering exceptional guest service, coordinating daily...
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