Duty Manager

6 days ago

Port Douglas, Queensland, Australia Marriott International Full time

Job Summary

Marriott International is seeking a highly motivated and experienced Duty Manager to lead daily Front Office operations at our iconic Sheraton Grand Mirage Port Douglas resort. As a key member of our Front Office Management team, you will be responsible for coordinating daily operations, delivering exceptional guest service, and leading a team of professionals to achieve outstanding results.

Key Responsibilities

  • Coordinating Front Office daily operations, including working effectively with other teams to deliver guest requirements
  • Delivering team training and continually looking for opportunities to engage, motivate, and improve team skills
  • Calmly and professionally taking the leadership role in emergency situations, including senior management, and assisting in investigations in all matters pertaining to safety, security, and emergency situations
  • Undertaking hotel inspections, identifying areas for improvement, and implementing plans to achieve this
  • Ensuring accuracy in guest billing

Requirements

  • Experience in an International standard 4 or 5-star Hotel (desirable)
  • Demonstrated experience in leading and motivating a team
  • Proven ability to deliver over and above guest needs
  • High School certificate or equivalent qualification
  • Tertiary Qualification (desirable)
  • Team-oriented and eye for detail

What We Offer

Enjoy the benefits of unlimited career opportunities, free on-site car parking, uniforms provided and laundered, discounted meals, active Social Club, exceptionally generous accommodation discounts at our 5-star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it's a lifestyle. Be your best. Grow your career with Marriott, where you don't just work–you belong.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

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