Duty Manager
3 weeks ago
About the Role
We are seeking an experienced and motivated Duty Manager to lead daily Front Office operations at Sheraton Grand Mirage Port Douglas. Reporting directly to the Front Office Manager, you will be responsible for coordinating the Front Office daily operations, working effectively alongside other teams within the resort to deliver guest requirements.
Key Responsibilities
- Seeking out and delivering upon opportunities to deliver outstanding service to exceed guest needs and enhance guest satisfaction.
- Coordinating the Front Office daily operations, including working effectively alongside other teams within the resort to deliver guest requirements.
- Deliver team training and continually look for opportunities to engage, motivate and improve team skills.
- Calmly and professionally take the leadership role in emergency situations, including senior management, and assist in investigations in all matters pertaining to safety, security and emergency situations.
- Undertake hotel inspections, identifying areas for improvement and implementing plans to achieve this.
- Ensure accuracy in guest billing.
Requirements
- Experience in an International standard 4 or 5 star Hotel (desirable).
- Demonstrated experience in leading and motivating a team.
- Proven ability to deliver over and above guest needs.
- High School certificate or equivalent qualification.
- Tertiary Qualification (desirable).
- Team oriented and eye for detail.
About Marriott International
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, and 31 brands, you'll find us in your neighbourhood and in more than 138 countries across the globe. Learn more about our company Find Your World.
Why Join Us
Enjoy the benefits of unlimited career opportunities, Free on-site car parking, Uniforms provided and laundered, discounted meals, active Social Club, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it's a lifestyle. Be your best. Grow your career with Marriott, where you don't just work–you belong.
Equal Opportunities Employer
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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