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Duty Manager
2 months ago
About the Role
We are seeking an experienced and motivated Duty Manager to lead daily Front Office operations at Sheraton Grand Mirage Port Douglas, a 5-star resort located in Tropical North Queensland.
Key Responsibilities
- Coordinating the Front Office daily operations, including working effectively alongside other teams within the resort to deliver guest requirements.
- Delivering team training and continually looking for opportunities to engage, motivate and improve team skills.
- Calmly and professionally taking the leadership role in emergency situations, including senior management and assisting in investigations in all matters pertaining to safety, security and emergency situations.
- Undertaking hotel inspections, identifying areas for improvement and implementing plans to achieve this.
- Ensuring accuracy in guest billing.
Requirements
- Experience in an International standard 4 or 5-star Hotel (desirable).
- Demonstrated experience in leading and motivating a team.
- Proven ability to deliver over and above guest needs.
- High School certificate or equivalent qualification.
- Tertiary Qualification (desirable).
- Team-oriented and eye for detail.
About Marriott International
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. We are committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
