Duty Manager

3 weeks ago


Port Douglas, Queensland, Australia Marriott Full time
Job Title: Duty Manager

Job Summary: We are seeking an experienced Duty Manager to lead daily Front Office operations at our iconic Sheraton Grand Mirage Resort Port Douglas. As a key member of our Front Office Management team, you will be responsible for delivering outstanding service to exceed guest needs and enhance guest satisfaction.

Key Responsibilities:

  • Coordinating the Front Office daily operations, including working effectively alongside other teams within the resort to deliver guest requirements
  • Delivering team training and continually looking for opportunities to engage, motivate and improve team skills
  • Calmly and professionally taking the leadership role in emergency situations, including senior management and assisting in investigations in all matters pertaining to safety, security and emergency situations
  • Undertaking hotel inspections, identifying areas for improvement and implementing plans to achieve this
  • Ensuring accuracy in guest billing

Requirements:

  • Experience in an International standard 4 or 5 star Hotel (desirable)
  • Demonstrated experience in leading and motivating a team
  • Proven ability to deliver over and above guest needs
  • High School certificate or equivalent qualification
  • Tertiary Qualification (desirable)
  • Team oriented and eye for detail

What We Offer:

  • Unlimited career opportunities
  • Free on-site car parking
  • Uniforms provided and laundered
  • Discounted meals
  • Active Social Club
  • Exceptionally generous accommodation discounts at our 5-star International Hotels and Resorts Worldwide

About Marriott International:

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Join the Sheraton Family:

At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.


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