Customer Service Delivery Specialist

16 hours ago


Melbourne, Victoria, Australia Pact Group Full time

About This Opportunity

Pact Group is a leading provider of circular and sustainable packaging solutions, with a vision to lead the circular economy through innovative approaches.

As a Customer Service Delivery Specialist, you will play a pivotal role in delivering exceptional customer experiences, ensuring timely service and positive outcomes for both customers and business.

This full-time position is based in Laverton, where you will collaborate with internal stakeholders and customers to provide a range of support services, including order entry, delivery management, and query resolution.

Key responsibilities include managing escalated queries, processing customer orders, responding to customer inquiries, running daily reports, and liaising with the broader team on pricing and availability.

To succeed in this role, you'll require excellent customer service skills, experience in a manufacturing or distribution environment, and strong communication and negotiation abilities.

You'll also need SAP experience and proficiency in MS Office 365, as well as high attention to detail and excellent time management skills.

In return, you can expect a competitive salary package, commensurate with your experience and qualifications. Estimated annual salary: AU$80,000 - AU$110,000.

Your Key Responsibilities:

  • Manage escalated customer queries
  • Process customer orders efficiently
  • Respond to customer inquiries via email and phone
  • Run daily reports and analyze data using SAP and Excel
  • Liaise with the broader team on pricing and availability
  • C coordinate and follow up deliveries with customers

About Us

Pact Group is committed to creating a better and more prosperous world through innovative packaging solutions. Our investment plan includes a $500 million commitment to lead the circular economy.

We operate 110 manufacturing facilities across 15 countries, serving some of the world's largest brands. As a global leader in circular and sustainable packaging, we're dedicated to enriching people's lives every day.



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