Senior Client Services Officer

3 weeks ago

Perth, Western Australia Ability WA Full time
About the Position

We are seeking an experienced and skilled Senior Client Services Officer to join our team at Ability WA. As a key member of our Community Services leadership team, you will play a critical role in ensuring the integrity of our billing activity and providing exceptional administrative support.

Key Responsibilities
  • Facilitate data flow from service provision to claiming to ensure accurate and timely payment processing.
  • Engage with internal stakeholders to ensure timely and accurate entry of service delivery records.
  • Maintain concurrent data tracking tools within our Customer Management System.
  • Identify, coordinate, and deliver additional support to our Support Workers in capturing correct billing information.
  • Production of documents, including quality control.
  • Assist the Administrative Coordinator in business unit projects, reporting, and leave cover.
Requirements
  • Tertiary qualification or equivalent is desirable.
  • Experience working in a similar role and organisation, preferably in the disability sector.
  • Highly developed administrative and communication skills with the ability to engage with a wide range of people.
  • Ability to work under pressure in a rapidly changing operating environment and meet deadlines.
  • Good team player with the ability to build relationships.
  • Well-developed time management, prioritisation, and organisational skills.
  • Good level of Microsoft Office product proficiency.
  • Strong alignment and commitment to Ability WA Values.
  • National Police Clearance, Current Driver's Licence, NDIS Workers Orientation Module, NDIS Worker Screening check, and COVID-19 Vaccination Certificate.
About Ability WA

We are a leading disability service provider, committed to empowering all people to realise their abilities and thrive in their communities. We value diversity, equity, and inclusion, and welcome people from all backgrounds, abilities, gender identities, ethnicities, and cultures to join our team.

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