Client Service Officer
1 month ago
About Amana Living
Amana Living is a leading provider of aged care services in Western Australia, with a rich history dating back to 1962. Our mission is to enable older people to maintain their individuality and live a fulfilling life. We offer a range of services, including residential care, transition care, retirement living, home care, day care, respite, and dementia-specific services.
Role Overview
We are seeking a Client Service Officer to support our Business Development team at Amana Living Training Institute. This role will enhance client relationships and assist students with training. As an important point of contact between clients and the organisation, you will help ensure a smooth and supportive experience for students.
Key Responsibilities
- Provide customer service, advice, and support to students regarding courses available at Amana Living Training Institute
- Respond to all inquiries within 2 business days and offer direct support to those students requiring assistance
- Book training courses for individual students
- Enter data into ALTI's student management system
- Manage and respond to email correspondence promptly
- Uphold confidentiality of all sensitive documents
- Complete administrative tasks related to training and assessment activities in accordance with the standards for Registered Training Organisations, and ALTI's policies and procedures
- Adhere to Amana Living's organisational culture, aligning with our vision, mission, and values
About You
You will have strong customer support experience and excel in building professional relationships. You are skilled in communication and organisation, proficient in Microsoft Office and student management systems. A team player who adapts well to change and committed to enhancing student experience and supporting growth of aged care training programs.
Essential Criteria
- Knowledge and experience in the Vet Sector
- Demonstrated experience in providing a good level of customer support in a B2B environment, creative and innovative approach to B2B development
- Proof of current influenza and Covid-19 vaccinations as per Amana Living policies
- Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment medical form and reference checks
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