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Guest Service Representative

2 months ago

Mascot, Australia Accor Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team at Pullman Sydney Airport. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Customer Service: Provide personalized and attentive service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Front Office Operations: Manage the front desk, handling check-ins, check-outs, and guest inquiries in a timely and efficient manner.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Teamwork: Collaborate with the Front Office Team to achieve excellent service standards and contribute to a positive and productive work environment.
Requirements
  • Customer Focus: Demonstrate a passion for delivering exceptional customer service and a commitment to ensuring guest satisfaction.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Teamwork: Be a team player, willing to work collaboratively with others to achieve common goals and objectives.
  • Adaptability: Be flexible and adaptable, with the ability to work a rotating roster of day, evening, and night shifts, including weekends and public holidays.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including discounted accommodation and food and beverage with Accor worldwide.
  • Opportunities for Growth: Opportunities for career development and advancement within the Accor group.
  • Dynamic Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.