Customer Service Representative

1 week ago

Mascot, Australia MAYDAY Recruitment Group Full time

MAYDAY Recruitment is seeking a skilled Customer Service Representative to join their team in Mascot. This role is perfect for someone looking to progress their career in customer service and work with a global leader in manufacturing.

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work autonomously. They will be responsible for handling client enquiries, receiving inbound calls, and monitoring service calls for any faults or disruptions.

As a Customer Service Representative, you will have the opportunity to work with a supportive and social team, receive extensive training, and be recognised and celebrated for your outstanding customer service. You will also have the chance to progress and grow within the company.

Key Responsibilities:

  • Handle all client enquiries efficiently and professionally
  • Receive inbound calls from clients and provide exceptional customer service
  • Monitor and coordinate service calls for any faults or disruptions
  • Input and update all data from service calls and field technicians into an online application
  • Handle various administrative tasks

Requirements:

  • Previous experience in customer service or a call centre
  • Great communication skills and a strong ambition to provide the best customer service
  • Knowledge of Microsoft Office suite
  • Strong attention to detail and results-driven
  • Able to work autonomously when needed
  • Full working rights in Australia

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