Customer Service Representative

3 weeks ago


Mascot, Australia Stamford Hotels & Resorts Full time

The Stamford Plaza Sydney Airport

We are seeking a skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team. The ideal candidate will provide exceptional guest service, ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Provide efficient and professional service to guests
  • Prepare group arrivals under the supervision of the senior receptionist
  • Handle foreign exchange transactions for guests
  • Report any complaints or suspicious actions to the Assistant Manager on duty
  • Attend to car park charges and validations
  • Send emails and action business centre requests as required

Requirements:

  • Previous hotel experience is highly desirable
  • Proficiency in Microsoft Office programs
  • Knowledge of a reservations system, Opera is an advantage
  • Strong accuracy and attention to detail
  • Ability to work under pressure
  • Excellent customer service skills
  • Exceptional organisational skills and the ability to follow tasks through to completion
  • Ability to foster team spirit with a positive and 'can do' attitude
  • Excellent problem solving and researching skills
  • Proactive and positive focus with a passion for hospitality and travel

Benefits:

  • Great employee discount on food & beverage at all Stamford Hotels & Resorts
  • Dry cleaning for uniform
  • Free duty meals and car parking
  • Learning and development opportunities


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