Guest Service Agent

4 weeks ago

Mascot, Australia Stamford Hotels & Resorts Full time
Job Title: Guest Service Agent

Stamford Plaza Sydney Airport is a 5-star hotel located near the Sydney domestic airport, offering excellent service and accommodation to its guests. We are seeking a Guest Service Agent to join our dynamic Front Office Team.

Key Responsibilities:
  • Provide efficient and professional service to guests, ensuring a smooth check-in and check-out process.
  • Give a friendly welcome to guests and provide assistance with their queries.
  • Prepare group arrivals under the supervision of the senior receptionist.
  • Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency.
  • Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager.
  • Endeavour to sell rooms and other hotel facilities whenever possible.
  • Attend to car park charges and validations, ensuring all are correct.
  • Send emails and action business centre requests as required.
Requirements:
  • Previous hotel experience is highly desirable.
  • Must be proficient in Microsoft Office programs.
  • Knowledge of a reservations system, Opera is an advantage.
  • Strong accuracy and attention to detail.
  • Ability to work under pressure.
  • Excellent customer service skills.
  • Exceptional organisational skills and the ability to follow tasks through to completion.
  • Ability to foster team spirit with a positive and 'can do' attitude.
  • Excellent problem solving and researching skills.
  • Proactive and positive focus with a passion for hospitality and travel.
Benefits:
  • Great employee discount on food & beverage at all Stamford Hotels & Resorts.
  • Dry cleaning for uniform.
  • Free duty meals and car parking.
  • Learning and development opportunities.

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