Guest Services Agent

2 weeks ago

Mascot, Australia Virgin Australia Full time

Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Sydney Airport.

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

And with flights well and truly ramped up again, we need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.

**Who we’re looking for**

Customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.

**What you’ll be doing**

You’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you’ll help board flights and complete other arrival and departure tasks - including some time in the spotlight doing service announcements for our guests. And loads more

**You’ll be great in this role if you**
- Are an Australian Citizen or Permanent Resident
- Have had consistent, regular employment for a minimum of 3 years
- in customer facing roles
- Are happy working in a high-pressure environment
- Are a confident and helpful communicator in a face-to-face environment
- Are able to get to and from the airport, even at hours when public transport is not operating
- Believe that no detail is too small
- Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods)

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- Free onsite physio
- Generous annual leave
- Discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
- Hospitality, retail, technology, beauty services and wellness discounts
- Extensive training from the industry’s best
- Career progression opportunities
- Full uniform and staff parking
- And a lot more

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

**Job Type**: Part-time
Part-time hours: 22-40 per week

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

  • Guest Service Agent

    4 weeks ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024030104 **Location**: Mascot The Hotel Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience...

  • Guest Service Agent

    2 days ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024030104 **Location**: Mascot The Hotel Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience...

  • Guest Service Agent

    4 weeks ago

    Mascot, Australia PULLMAN Full time

    Company Description Are you a master of first impressions? Do you have a passion for hospitality and enthusiasm for working with people? Pullman Sydney Airport is looking for a Full Time Guest Service Agent to join our friendly and dynamic Front Office Team. With exceptional customer service skills, you will need to anticipate our guests' needs and strive...

  • Guest Service Agent

    4 weeks ago

    Mascot, Australia AccorHotel Full time

    **Company Description** Are you a master of first impressions? Do you have a passion for hospitality and enthusiasm for working with people? Pullman Sydney Airport is looking for a **Full Time Guest Service Agent** to join our friendly and dynamic Front Office Team. With exceptional customer service skills, you will need to anticipate our guests' needs and...

  • Guest Service Agent

    1 week ago

    Mascot, Australia Accor Apartments & Realty Full time

    Mantra on Sydney Airport is conveniently located within a few minutes’ walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30-minute taxi ride to Sydney CBD. The property offers its guests comfortable studio rooms, with an onsite restaurant and bar serving an all-day menu. When off the clock, why not explore the Southeast...

  • Guest Service Agent

    1 week ago

    Mascot, Australia AccorHotel Full time

    Company DescriptionAre you a master of first impressions? Do you have a passion for hospitality and enthusiasm for working with people?Pullman Sydney Airport is looking for a Full Time Guest Service Agent to join our friendly and dynamic Front Office Team.With exceptional customer service skills, you will need to anticipate our guests' needs and strive to...

  • Guest Services Agent

    1 week ago

    Mascot, Australia Virgin Australia Full time

    Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s...

  • Guest Service Agent

    2 weeks ago

    Mascot, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy...

  • Guest Services Agent

    1 week ago

    Mascot, Australia Virgin Australia Full time

    Hello. We're Virgin Australia. We're back (in a big way) and we're looking for Guest Services Agents to join our team in Sydney Airport.We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going...

  • Night Guest Service Agent

    2 weeks ago

    Mascot, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy...

  • Guest Service Agent

    4 weeks ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23102504 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • Guest Service Agent

    4 weeks ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23102505 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • Night Guest Service Agent

    1 week ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23114480 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • Night Guest Service Agent

    2 weeks ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23110615 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • Vehicle Service Agent

    1 week ago

    Mascot, Australia Avis Budget Group Full time

    $22.61l hourly rateAbout Avis Budget Group We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of...

  • Reservations Agent

    1 week ago

    Mascot, Australia PULLMAN Full time

    Job DescriptionWe are seeking a new team member who is adaptable to changes in the business environment and is willing to grow and evolve with us while catering to the needs of both corporate and leisure guests at our hotel.Responsibilities:Consistently provide exceptional, friendly, and engaging serviceOptimize revenue through effective up-selling and...

  • Operations/ramp Agent

    5 days ago

    Mascot, Australia Luxaviation Full time

    **Do you have a passion for the aviation industry but like to do things a little differently?** **Are you service-oriented and can appreciate the finer things in life?** **Are you looking for an exciting, flexible and dynamic role in a fulfilling environment?** We are currently seeking a Operations / Ramp Agent - Corporate Aviation to join our Full-Time...

  • Customer Service Agent

    3 weeks ago

    Mascot, Australia Kone Full time

    Great benefits and remuneration - Base + 12.5% superannuation - Flexible working hours on a 7-day rotating roster, get to know your roster 1 month in advance - Free Onsite undercover Parking - Career Progression in joining a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you’ll...

  • Reservations Agent

    1 week ago

    Mascot, Australia PULLMAN Full time

    Company DescriptionAccor Hotels is the world's largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the...

  • Vehicle Service Agent

    2 weeks ago

    Mascot, Australia Avis Budget Group Full time

    **$28.26 casual hourly rate** **About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex** - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With...