Guest Service Agent

2 months ago

Mascot, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024290821
**Location**: Mascot, New South Wales
The Hotel
Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door.
The Role
We are currently seeking an enthusiastic and guest-focused casual Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.
Key responsibilities and tasks consist of, but are not limited to
Provide efficient and professional service and ensure a smooth check in and check out process for guests
Give a friendly welcome every time a guest comes past the reception desk
Prepare group arrivals under the supervision of the senior receptionist
Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency
Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager
Endeavour to sell rooms and other Hotel facilities whenever possible
Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid
To be successful in this role, you will require the following
Previous hotel experience is highly desirable
Must be proficient in Microsoft Office programs
Knowledge of a reservations system, Opera is an advantage
Strong accuracy and attention to detail
Ability to work under pressure
Excellent customer service skills
Exceptional organisational skills and the ability to follow tasks through to completion
Ability to foster team spirit with a positive and 'can do' attitude
Excellent problem solving and researching skills
Proactive and positive focus with a passion for hospitality and travel

**Benefits**:
Great employee discount on food & beverage at all Stamford Hotels & Resorts;
Dry cleaning for uniform;
Free duty meals and car parking;
Learning and development opportunities.
How to Apply
If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply.
Stamford Hotels and Resorts is an Equal Opportunity Employer.
The successful applicant must hold or be willing to obtain a National Police Clearance.
spsa

  • Guest Service Agent

    4 weeks ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    Job Title: Guest Service AgentStamford Plaza Sydney Airport is a 5-star hotel located near the Sydney domestic airport, offering excellent service and accommodation to its guests. We are seeking a Guest Service Agent to join our dynamic Front Office Team.Key Responsibilities:Provide efficient and professional service to guests, ensuring a smooth check-in and...

  • Guest Service Agent

    2 months ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    The Hotel Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door. ...

  • Guest Service Agent

    2 months ago

    Mascot, Australia Stamford Hotels and Resorts Full time

    The Hotel Stamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport. Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door. The...

  • Guest Service Agent

    5 months ago

    Mascot, Australia AccorHotel Full time

    **Company Description** Are you a master of first impressions? Do you have a passion for hospitality and enthusiasm for working with people? Pullman Sydney Airport is looking for a **Full Time Guest Service Agent** to join our friendly and dynamic Front Office Team. With exceptional customer service skills, you will need to anticipate our guests' needs and...

  • Guest Service Agent

    5 months ago

    Mascot, Australia Accor Apartments & Realty Full time

    Mantra on Sydney Airport is conveniently located within a few minutes’ walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30-minute taxi ride to Sydney CBD. The property offers its guests comfortable studio rooms, with an onsite restaurant and bar serving an all-day menu. When off the clock, why not explore the Southeast...

  • Guest Service Agent

    3 months ago

    Mascot, Australia AccorHotel Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...

  • Guest Services Agent

    5 months ago

    Mascot, Australia Virgin Australia Full time

    Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s...

  • Guest Service Representative

    3 weeks ago

    Mascot, Australia Stamford Hotels and Resorts Full time

    Role SummaryWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesDeliver outstanding customer...

  • Guest Service Representative

    4 weeks ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport.Key ResponsibilitiesProvide exceptional customer service and ensure a smooth check-in and check-out process for guests.Prepare group arrivals under the supervision of the senior receptionist.Handle foreign...

  • Guest Service Representative

    1 month ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport.Key ResponsibilitiesProvide exceptional customer service and ensure a smooth check-in and check-out process for guests.Prepare group arrivals under the supervision of the senior receptionist.Handle foreign...

  • At Your Service Agent

    2 months ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 24165988 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces...

  • Hotel Guest Service Representative

    3 weeks ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport.Key ResponsibilitiesProvide exceptional guest service and ensure a smooth check-in and check-out process.Offer a warm welcome to every guest and provide assistance with foreign exchange transactions.Prepare...

  • Passenger Services Delivery Agent

    2 weeks ago

    Mascot, Australia dnata Full time

    Job SummaryWe are seeking a Passenger Services Delivery Agent to join our team at Sydney International Airport. As a Passenger Services Delivery Agent, you will be responsible for delivering exceptional customer service to our clients and ensuring timely, efficient, and safe passenger service functions. This includes check-ins for passenger handling, lead...

  • Passenger Services Delivery Agent

    2 weeks ago

    Mascot, Australia dnata Full time

    Job Title: Passenger Services Delivery AgentAt dnata, we are seeking a highly motivated and customer-focused Passenger Services Delivery Agent to join our team at Sydney International Airport.This is an exciting opportunity to work in a fast-paced environment, providing exceptional service to our airline clients and their passengers.Key...

  • Customer Service Representative

    3 weeks ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    The Stamford Plaza Sydney AirportWe are seeking a skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team. The ideal candidate will provide exceptional guest service, ensuring a smooth check-in and check-out process.Key Responsibilities:Provide efficient and professional service to guestsPrepare group arrivals under the supervision...

  • Customer Service Representative

    2 weeks ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    The Stamford Plaza Sydney AirportWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our dynamic Front Office Team. The successful candidate will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process.Key Responsibilities:Provide efficient and professional service to guestsPrepare...

  • Operations/ramp Agent

    5 months ago

    Mascot, Australia Luxaviation Full time

    **Do you have a passion for the aviation industry but like to do things a little differently?** **Are you service-oriented and can appreciate the finer things in life?** **Are you looking for an exciting, flexible and dynamic role in a fulfilling environment?** We are currently seeking a Operations / Ramp Agent - Corporate Aviation to join our Full-Time...

  • Airport Operations Agent

    4 weeks ago

    Mascot, Australia dnata Full time

    Job Title: Passenger Service Delivery AgentAre you passionate about delivering exceptional customer service? Do you have a strong commitment to safety and efficiency? We are seeking a highly motivated and organized Passenger Service Delivery Agent to join our team at Sydney International Airport.About the Role:As a Passenger Service Delivery Agent, you will...

  • Passenger Services Delivery Agent

    3 months ago

    Mascot, Australia dnata Full time

    Sydney International Airport, NSWHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the...

  • Passenger Services Delivery Agent

    1 week ago

    Mascot, Australia dnata Full time

    Sydney International Airport, NSWHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the...