Guest Experience Champion

3 days ago

Canberra, ACT, Australia beBeeResponsibilities Full time $80,000 - $120,000
Job Title

A Front Office Manager is responsible for championing guest experiences and mentoring the Front Office team.

About This Role
  • This role involves ensuring compliance and quality standards are maintained, focusing on guest satisfaction and staff development.
  • The ideal candidate will be able to mentor and develop the Front Office team to drive results and deliver authentic, memorable experiences for guests.
  • In the absence of Senior Management, this role requires the ability to oversee Hotel operations seamlessly.
  • Critical emergency situations require calm and professional leadership, making communication skills essential for success in this position.
  • This role aims to lead the team to deliver positive impacts on guest experience and overall Hotel performance.
  • Fostering a culture of continuous learning and skill development within the Front Office team is crucial.
Requirements
  • Prior experience in a similar role within a hotel environment is necessary.
  • A positive attitude, attention to detail, and passion for delivering excellent guest experiences are required.
  • The ability to build genuine connections with guests and colleagues is essential.
  • This role requires working effectively in a fast-paced environment and prioritizing workload efficiently.
  • Strong written and verbal communication skills, organizational abilities, and a collaborative approach to work are necessary.
  • Responsible Service of Alcohol certificate, First Aid, and CPR certification are also required.
  • Working rights for Australia are essential.

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