Guest Experience Specialist

1 week ago

Canberra, ACT, Australia beBeeCustomerService Full time $60,000 - $80,000

Job Summary:

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This role involves delivering exceptional guest experiences from check-in to check-out. Ensuring every interaction is memorable and positive.

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Key Responsibilities:

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  • Provide world-class customer service, responding promptly to guest inquiries and resolving issues efficiently.
  • Manage front office tasks with high accuracy and attention to detail.
  • Stay up-to-date with local information on neighborhood attractions and amenities.
  • Maintain a clean and organized workspace adhering to hotel standards.
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Required Skills:

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  • Excellent communication skills with the ability to communicate effectively with guests and colleagues.
  • A passion for delivering exceptional customer service creating memorable experiences.
  • Ability to work under pressure multitask and think critically to resolve issues quickly.
  • Strong problem-solving skills finding creative solutions to complex problems.
  • Positive attitude energy and enthusiasm willingness to go above and beyond for guest satisfaction.
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Benefits:

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  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • A supportive collaborative work environment.
  • Special team member rates across Australia.

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