Customer Support Specialist

3 weeks ago

Sydney, New South Wales, Australia NCR Corporation Full time

About NCR Corporation

NCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a presence in 35 countries and a team of approximately 16,000 employees, we have been the global leader in consumer transaction technologies for nearly 140 years.

Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems.

Key Responsibilities:

  • Diagnose and repair Automatic Teller Machines (ATMs), Networking equipment, and other NCR products
  • Manage and organize parts
  • Participate in continuous training online and in classrooms
  • Work autonomously in the field and office
  • May require prolonged travel, carrying, and lifting tool kits and/or parts of varying weights (1-20kg); bending/squatting, walking/standing, or sitting for prolonged periods
  • Some interstate travel may be required

Basic Qualifications:

  • Must have PC hardware and software repair experience

Preferred Qualifications:

  • Electro-mechanical device repair and aptitude
  • Previous experience with ATM and Self-Service Checkout repairs
  • Network experience

To be successful in this role, you must have:

  • Passion for new technology
  • Willingness to travel and complete service calls as assigned
  • Able to work autonomously, professionally, and be an excellent communicator
  • Valid Australian State Driver's license
  • Strong customer service skills
  • High attention to detail
  • A valid full-time Australian working visa, Permanent Residence, or Citizenship
  • Be in Australia and able to commence work within a 4-6 week period

What we offer:

  • Competitive salary package
  • Non-standard shift: Sunday-Thursday or Tuesday-Saturday, morning and/or afternoon/evening shift patterns
  • Ongoing training and development
  • Tool of trade vehicle (with some personal use)
  • Tools/Phone/Laptop
  • Permanent position

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