Retail Operations Manager

3 days ago


Townsville, Queensland, Australia PEOPLE EQUITY Full time

Company Overview

Total Tools is a renowned retailer in the hardware and tool category, with a strong presence in prime locations. They have achieved success through brand strength, market differentiation, service, in-store experience, and people. With continuous growth and momentum, they are seeking an exceptional Senior Store Manager to lead their iconic Townsville store.

Estimated Salary

A competitive salary of AU$120,000 - AU$150,000 per annum, plus superannuation and bonuses, makes this an attractive opportunity.

Job Description

The Senior Store Manager will be responsible for driving sales, building customer relationships, managing store KPIs, and ensuring merchandising standards are at a superior level. They will influence, motivate, develop, and inspire the team to deliver an exceptional retail experience and service to customers. Consistently improving current systems, processes, and control measures will ensure full retail operational excellence.

What You Will Do in an Average Week:

  • Take on full end-to-end store accountability for driving sales, building customer relationships, managing store KPIs, and ensuring merchandising standards are at a superior level.
  • Influence, motivate, develop, and inspire the team to deliver an exceptional retail experience and service to customers.
  • Consistently improve current systems, processes, and control measures to ensure full retail operational excellence.
  • To have fun and celebrate all the wins – an essential part of this role
  • Use solid retail skills to ensure fundamentals are exceptionally executed, including full stock on shelf, cleanliness, customer service, VM, and loss prevention.
  • Communicate effectively and positively with the store team to execute change initiatives and implement new ideas.

Required Skills and Qualifications

You are a credible and engaging Store Manager with years of proven experience in a large format retailer. You have an affinity or appreciation for hardware/tools, either through your retail career or personal interests. You must inspire large retail teams to achieve success, love customers, drive sales with an upbeat approach, and have well-honed operational skills across inventory planning and management, and shrewd financial control.

Benefits

This role offers a very attractive package, including a branded vehicle, a culture where you will feel 'at home' from Day 1, and the freedom to develop, inspire, and empower each team member to greater levels of excellence.

Location

The successful candidate will be based in Townsville, leading one of Total Tools' iconic stores.


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