Customer Service Representative E-Commerce

3 weeks ago


Moorabbin, Australia PUMA Full time

PUMA is seeking a Customer Service Representative E-Commerce to provide exceptional support to our Oceania customers while streamlining operational processes to ensure a seamless customer journey. The ideal candidate will possess a strong customer-first mindset, proficiency in written and spoken English, and experience in retail or customer service. Key responsibilities include responding to customer inquiries, collaborating with operations and customer service teams, and reporting on key metrics to support continuous improvement.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and other channels, ensuring prompt and accurate assistance on order status, returns, and other queries.
  • Collaborate with operations and customer service teams to enhance logistics efficiency and maintain high customer satisfaction standards.
  • Perform regular digital and logistics tasks across multiple systems to maximize operational efficiency and minimize disruptions for customers.
  • Report on key metrics, such as customer satisfaction, first-time resolution rates, and handling times, to support continuous improvement.

About PUMA:

PUMA is a global leader in sportswear, with a commitment to equality and inclusivity. We provide equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. If you're ready to join a dynamic team that values excellence, innovation, and teamwork, apply now.


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